Welcome to my portfolio

I’m Simon Poole and I design digital experiences.
Currently working at JPMorganChase.

Launching Chase UK

A brand new bank, Chase UK, launched in September 2021 and I was brought in to craft the complete web experience for this.

View project

Checkout redesign

The Argos checkout needed to be re-platformed onto a new tech stack and we were given the opportunity to improve the overall user experience, make it fully responsive & update the design to be consistent with the rest of the site.

View project

Customer care redesign

This project was intended to redesign the customer care section for the ASOS customer but fundamentally needed to reduce contacts into Customer Care while still giving all the answers to customers problems & increasing NPS and CSAT measures.

View project

My account redesign

My account is an area of ASOS where users can log in, view & amend details and track their orders. There was a desire to improve the overall experience, align and updated the design and reduce calls into customer care.

View project